Policies – Resolve

Orders

What is your return policy?

Truth be told, we hope you’ll never need to use this service. But on an off chance that you may have received a product from us that is physically damaged, has defects, or is not something you ordered, we request you to reach out to us via email on [email protected].
We only need a few things from you now – an unboxing video and photos showing the evident damage, defect, or incorrect/missing product, within 24 hours of receiving the order.
We hate to say this, but since the window with our shipping partner closes beyond this period, we will not be able to accept complaints beyond this time.
We also request that you send the return shipments to us in the same box and the safety packaging to ensure smooth operations, so as to avoid the order being reshipped back to you.

My product arrived damaged - what should I do?

We’re so sorry that this happened. Please email us at [email protected] with an unboxing video and photos of the damaged products within 24 hours of receiving the order and we’ll send you a new one right away.

I received the wrong product–what should I do?

Oh no! We apologise. Please email us at [email protected] with an unboxing video and photos of the order along with your order number within 24 hours of receiving your order, and we’ll have the product picked up while also delivering your right product to you.

What payment methods do you accept?

We like to keep things simple and that’s why we accept all major debit/credit cards as well as UPI payments like Google Pay, PhonePay, Cred UPI and PayTM.

What is your cancellation policy?

Again a feature we hope you would not need to use. But in case you do need to cancel your order, we request that you do so within 24 hours of placing the order, or before your order has been shipped, whichever is earlier. Reach out to us via email on [email protected] with your order ID within 24 hours of placing the order or before your order has been shipped, and we will be happy to help. Once the order has been shipped, unfortunately, it is not possible for us to cancel it.

What is your refund policy?

Once your order is cancelled, the refund is credited back to the source account within 7-14 business days. If you encounter any further difficulties or have any additional questions, you can contact us at [email protected].

Shipping

When will my order ship?

All orders require 2-3 business days for fulfillment before shipping out regardless of shipping method. Please note, business days do not include weekends or holidays.

How long will my order take to arrive?

All orders are dispatched within 2-3 business days. For all metropolitan areas, the delivery time would be between 3-5 business days after dispatch. For other areas, it may take 5-7 business days after dispatch depending on the location. For very remote areas, the delivery time may be a little longer.

Please note that the delivery date displayed while placing the order on the product page, cart, checkout and order confirmation page and in the order confirmation email are tentative. Once your order is dispatched, you will receive a tracking link on your WhatsApp and email address as mentioned by you at the time of checkout.

Also please note, business days do not include weekends or holidays.

Do you ship internationally?

Not for now. We’re working on it. Stay tuned!

Press and partnerships

I'm a writer/editor/member of the press. How can we connect?

You can reach us at [email protected] and let’s take it from there.

I'm a brand/influencer/agency. How can I contact you for collaborations?

Please send over all relevant information to [email protected] and we’ll be in touch if we find a good fit.

Do you have an affiliate program?

We’re working on an official programme. In the meantime, please shoot over an email to [email protected] and we’ll make sure you hear it first from us when we launch.

Hiring

I’d love to join the Resolve team. How can I present my pitch?

We’re on the lookout for talented individuals. You can send across your resume to [email protected] and tell us what would you be best at Resolving on the business front for us. If we find ourselves excited on receiving your application, we’d love to chat with you.

Follow us on the gram @letsresolve.in

[instagram-feed]